The thing that's great about this model of support is it's auditability. When the normal channels don't work, and you just sorta know a guy get problems fixed g

The thing that's great about this model of support is it's auditability. When the normal channels don't work, and you just sorta know a guy get problems fixed gives me a lot of comfort. The main thing is, there's no way for someone to social engineer the standard system. And there's really no way an employee could be bribed, because they wouldn't be friends with the kinds of people who offer bribes. Security through an anonymous web of trust. Good stuff!