> You broke your production system, and didn’t have 2FA set up, or a recovery plan. None of that is Digital Ocean’s fault. That their emails and logins don't w

> You broke your production system, and didn’t have 2FA set up, or a recovery plan. None of that is Digital Ocean’s fault. That their emails and logins don't work, is their fault though. Those things are so basic and essential that they go way beyond "No hosting provider is perfect". And then they offer no assistance in rectifying their buggy software. I find it hard to understand that you blame the user when a product is so broken that one cannot login. That I didn't have a recovery plan is an untrue assumption of yours. Luckily I was able to mitigate this "outage" of digital ocean and host my app elsewhere. But this costs me work and energy I would have liked to invest elsewhere, and hence I would appreciate a more stable provider, where the most basic functionality reliably works.