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In my experience? Make sure to read this one, ancient Jakob Nielsen article: "Why You Only Need to Test With Five Users" (http://www.useit.com/alertbox/2000031
by mechanical_fish 18y ago
In my experience? Make sure to read this one, ancient Jakob Nielsen article:
"Why You Only Need to Test With Five Users"
(http://www.useit.com/alertbox/20000319.html http://www.useit.com/alertbox/20000319.html)
The biggest problem I've seen so far isn't necessarily that clients and programmers have no taste, or no idea what makes a good UI. It's that we spend so much time bikeshedding, sketching and resketching UI ideas in meetings, trying to impress each other with our ability to divine what is going on in the head of an imaginary customer. All the while avoiding the task of observing any actual customers!