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If your bill is >$500 / mo, you get their "Business" support level which lets you use their customer success managers. If you're not spending this much, you wo
by thesausageking 5y ago
If your bill is >$500 / mo, you get their "Business" support level which lets you use their customer success managers.
If you're not spending this much, you won't get good support from them or any cloud vendor. AWS, Azure, and GCP all push you to the forums or submitted a ticket which may or may not get read.
- smorgusofborg 5y agoTrue though with a lot of the European ones you get good support and/or can pay explicitly for a level of support. The email disappearing with no trace sounds like Gmail hating DO address blocks though.. Gmail sends only a fraction of things it thinks are spam to the spam folder.
- MoSattler 5y agoJust found a blog post with a similar issue - seems like DO silently blacklists your email in certain cases. https://qertoip.medium.com/you-will-randomly-lose-access-to-your-digitalocean-account-2fb7b4d799b5 https://qertoip.medium.com/you-will-randomly-lose-access-to-...
- boring_twenties 5y agoAnd on the other hand, only a fraction of things it sends to the spam folder are actually spam! The universe is in balance.