The author makes a good point in regard to comparing the Internet and social media to the dawn of printing and mass literacy. We tend to see books and literacy

The author makes a good point in regard to comparing the Internet and social media to the dawn of printing and mass literacy. We tend to see books and literacy as inherently good, but pretty much the first thing people did with printing technology in the West was to start a bunch of new versions of Christianity which often fought bloody wars among themselves. So the upheavals caused by social media aren't really unexpected.