I don’t know much about SLAs, but isn’t it simply business risk? If they Can’t meet their SLA and are only up 99.99% then they might give a 50% discount to the

I don’t know much about SLAs, but isn’t it simply business risk? If they Can’t meet their SLA and are only up 99.99% then they might give a 50% discount to the customer. It could be a risk they dare to take since they might have figured out in practice that AWS is up far more often and that the chance of not meeting their own SLA is one in twenty years. So on average, it would mean they will have 97.5% of their revenue, since in one year (on average) they wouldn’t meet their SLA and give a 50% discount (contributing 2.5% instead of 5% over a 20 year total). I assumed no company growth, for the sake of my example. Just brainstorming