> That rule is great for one single person (a pilot). In corporate incident management we can do better, and not blocking communication because you're overwhelm

> That rule is great for one single person (a pilot). In corporate incident management we can do better, and not blocking communication because you're overwhelmed with keeping the system up; in fact proper incident management workflows designate different people with different roles and delegates communication duties to a dedicated person if possible. I agree with you, but Cloudflare seem to have done exactly what you're describing in this instance?