And I'm sure the author of the article routinely encounters perfectly accessible web sites, but charity is not something we can rely on at scale, nor can we rel

And I'm sure the author of the article routinely encounters perfectly accessible web sites, but charity is not something we can rely on at scale, nor can we rely on there being some person who feels responsible for everything every business does or doesn't do. I don't think the most important social progress happens spontaneously.