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I'm sorry, but "I was disappointed" and "I wish you would take steps" probably gets you grief. Asking usually doesn't. "Please" also helps (and its absence does

by jsn 15y ago

I'm sorry, but "I was disappointed" and "I wish you would take steps" probably gets you grief. Asking usually doesn't. "Please" also helps (and its absence doesn't). I mean, come on. I'm sorry company X site was all but useless to you. It would be nice if they made an extra effort to make it more accessible. But they don't have to. They spend their own money, time and effort to build the site, and they get to decide what their priorities are. Asking is okay, but so is refusal.

selven 15y ago
I agree. If I got an email with "lawyer pomposity" in it, I would likely pretend I never got it and deliberately push back any accessibility plans out of spite. You don't have to stick "please" in every sentence, but you have to phrase things correctly. If it's phrased as a request, I would see an opportunity to make people happy and gladly go along. If it's phrased as an order, I would probably perceive it as an affront to my individual sovereignty and would be motivated to fight back rather than capitulate.