It is very much a UX searching for a carrier. I think the most likely US carriers would be Sprint, or if they could get the data, Virgin Mobile's MVNA. As far

It is very much a UX searching for a carrier. I think the most likely US carriers would be Sprint, or if they could get the data, Virgin Mobile's MVNA. As far as the value of transparency without accountability, I disagree. Carriers have a choice between a frustrated customer, and a frustrated customer who knows the carrier is aware of and working on the issue, tracks the same things that they care about, and is comfortable sharing them. As you said, that customer is still powerless (short of changing carriers). They're more confident in the provider, though, and the provider now has direct line to their savviest customers - the ones that some are already trying to reach on Twitter and GetSatisfaction. "New tower in your neighborhood. We expect 10% fewer dropped calls. <Share on Twitter>" We've already seen a bit of this, like AT&T's Mark the Spot app to report a dropped call. Customer is still powerless, they just feel a little better about the end result.