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I think SVP / GM approval is only needed for yellow / red status. From my time in AWS Support, the Support Oncall and Call Leader / GM delegate worked to approv
by lljk_kennedy 5y ago
I think SVP / GM approval is only needed for yellow / red status. From my time in AWS Support, the Support Oncall and Call Leader / GM delegate worked to approve green-i posts.
- sam0x17 5y agoIf my app won't run for reasons that are not my fault for longer than the SLA guarantees, the affected services should be at least yellow status and I should be accumulating free AWS credits.