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Except his watch's case is fine, it's the internals that need fixing. The customer shouldn't have to pay more in this case - Apple should either swallow the cos
by Nextgrid 5y ago
Except his watch's case is fine, it's the internals that need fixing. The customer shouldn't have to pay more in this case - Apple should either swallow the cost or actually repair the existing device.
- jonplackett 5y agoYeah that’s what I thought. That seems the fair thing to do - I’m pretty sure it’s died after doing a software update too.
- occoder 5y agoI hate these forced software updates with a passion! If you're sure the software update was what killed your watch, you should demand nothing less than a new replacement watch, at no additional cost to you.
- Nextgrid 5y agoThe fact that a routine software update can fail and brick the device is a defect. This problem has been solved over a decade ago with BIOS updates even on entry-level boards by having 2 BIOSes on the board where the second one can be used to recover from if the first one is bricked, so there's really no excuse for this to be an issue nowadays.