This is a seemingly harmless albeit embarrassing incident. But more broadly I'm really curious as to how the Coinbase product is still so bad. Half of the time

This is a seemingly harmless albeit embarrassing incident. But more broadly I'm really curious as to how the Coinbase product is still so bad. Half of the time I try to 'trade' on the app, the transaction will fail and I'll get some generic error message. The user experience is thoroughly lacking. I have to imagine they employ a lot of talented engineers at this point, and they should know how to build a nice scalable product, but they just can't seem to do it. Really baffling... And in exchange for the poor experience, they charge absurd fees.