I've been there as well (modulo cloud brand to which we moved). I understand this reason for moving to cloud but it makes me sad. It worked like this - you had

I've been there as well (modulo cloud brand to which we moved). I understand this reason for moving to cloud but it makes me sad. It worked like this - you had to fill a form to request a VM. After a few emails (and days because time zones), you got a few years old RHEL VM without root access, but also without any real support from the ops organization. They tried to provide the generic cloud experience with VMs and failed.