> Master De-escalation: I once had a colleague who was very soft spoken, very low key. Listening to him speak on any topic could put you half to sleep - And I d

> Master De-escalation: I once had a colleague who was very soft spoken, very low key. Listening to him speak on any topic could put you half to sleep - And I don't mean boring, just very calm. This is a technique taught to public administrators. Ever watch a townhall or council meeting? Elected politician is grilling some agency head. They'll respond in cool, soothing, calming tones. Pretty much like a hypnotherapist. Then they'll talk and talk. So long that by the time they wrap up, you've forgotten your question. Mostly running the clock. Once you're made aware of this technique, it can be maddening to watch. With great power comes great responsibility. De-escalation: good. Obfuscation: bad.