7 ms·

I'm actually in the market for a product like this right now. But I genuinely don't understand why you wouldn't publish your pricing, that's an immediate no-go

I'm actually in the market for a product like this right now. But I genuinely don't understand why you wouldn't publish your pricing, that's an immediate no-go for me. Just a couple of days ago I started trying checkly [1] and have been quite happy, although I didn't try their browser testing yet. What do you offer over other services like this? [1] https://www.checklyhq.com/ https://www.checklyhq.com/

mesadb 5y ago
If you sign up, and you should see the prices
- runako 5y ago
  Coming here to second this. I am not signing up to find out how much it costs, and I am actively in the market for a tool like this. Why won't I sign up to find pricing? Because gaming pricing makes a bad impression and makes me think you will try to obfuscate other critical information once I become a customer and generally be a difficult vendor to work with. Nobody needs to add a difficult vendor, especially in a competitive category. Edit: there are 6 top-level comments on this post besides yours. 4 of the 6 are looking for pricing.
  - mesadb 5y ago
    I respect that. But If you don't have a serious pain point around testing and you want to miss the best option out there. It's fine by me. There are couple of other alternatives out there: reflect.run, rainforestqa.com, ghostinspector.com, mabl.com, testim.io. We don't obfuscate, we care deeply about our clients. I always say this. If Preflight doesn't add value you don't have to pay for it nor use it.
    - beingflo 5y ago
      I hope you take the critical comments here constructively, we just think that you're missing out on a lot of potential users by not being transparent with pricing. As the other comment points out, we've come to expect that no pricing page means sales contact etc., individual customers are typically not interested in that.
      - mesadb 5y ago
        Yes you are completely right. I didn't know everyone would expect the pricing on the website. I quickly created a page and released it right here: https://preflight.com/pricing https://preflight.com/pricing
    - simlevesque 5y ago
      > you want to miss the best option out there Part of my first impression of your product is the fact that you have something to hide. I want to trust the products I use. Also, my time is precious. I can't count the number of times I wasted time by looking at a product to find out the pricing makes no sens at all.
      - mesadb 5y ago
        I expressed that I heard you so I put the pricing up in about an hour ago: https://preflight.com/pricing https://preflight.com/pricing
    - runako 5y ago
      I shouldn't have had to say this, given that this is HN and comments tend toward the helpful, but: I meant my comment in the sense of helping you to improve your offering. If I didn't care, I wouldn't have taken the time to write a comment as if I had a stake in your company beyond just wanting entrepreneurs to succeed. If I had seen this on Twitter, I would have just kept scrolling. But HN has given a lot to me, so I try to help others. So in that vein, one more constructive criticism: learn to take feedback better. The best customer feedback often comes packaged in vitriol and is much more unpleasant than anything posted here. (Especially from support tickets. People are frequently angry when they write them, but they also provide invaluable insight into your product.) You'll have more success if you gracefully accept all critiques, both warranted and unwarranted, regardless of how gently they are phrased. Good luck!
- dubcanada 5y ago
  Agreed, anything without a pricing page is an immediate no for me. Looked for pricing, did not see it. Closed page. I don't care at all about anything else, as soon as the pricing page is hidden means it's not affordable to me.
  - mesadb 5y ago
    I listened to all of you and put a page on the website: https://preflight.com/pricing https://preflight.com/pricing
tnolet 5y ago
Checkly CTO and founder here. Thanks for trying Checkly. Just looking at Preflight, I think the audience might be different. Where we — Checkly — focus heavily on "code first / developer first", Preflight seems to target no/low code. For us, code-first / dev-first means we directly integrate with popular JS frameworks (like Playwright and Puppeteer), allow you to code any setup / teardown scripts in NodeJs and generally want you to treat your testing and monitoring setup "as code". So, TLDR is that I would 100% give Preflight a try and see if it matches your workflow. Always choose the best tool for your problem! P.S. we do help with generating test scripts with our Chrome extension https://github.com/checkly/headless-recorder https://github.com/checkly/headless-recorder
ukd1 5y ago
If you're looking for something in this market, you should definitely checkout Rainforest as well. We've got a pretty generous free tier, plus transparent pricing. https://www.rainforestqa.com/ https://www.rainforestqa.com/

mesadb 5y ago

If you sign up, and you should see the prices

runako 5y ago
Coming here to second this. I am not signing up to find out how much it costs, and I am actively in the market for a tool like this. Why won't I sign up to find pricing? Because gaming pricing makes a bad impression and makes me think you will try to obfuscate other critical information once I become a customer and generally be a difficult vendor to work with. Nobody needs to add a difficult vendor, especially in a competitive category. Edit: there are 6 top-level comments on this post besides yours. 4 of the 6 are looking for pricing.
- mesadb 5y ago
  I respect that. But If you don't have a serious pain point around testing and you want to miss the best option out there. It's fine by me. There are couple of other alternatives out there: reflect.run, rainforestqa.com, ghostinspector.com, mabl.com, testim.io. We don't obfuscate, we care deeply about our clients. I always say this. If Preflight doesn't add value you don't have to pay for it nor use it.
  - beingflo 5y ago
    I hope you take the critical comments here constructively, we just think that you're missing out on a lot of potential users by not being transparent with pricing. As the other comment points out, we've come to expect that no pricing page means sales contact etc., individual customers are typically not interested in that.
    - mesadb 5y ago
      Yes you are completely right. I didn't know everyone would expect the pricing on the website. I quickly created a page and released it right here: https://preflight.com/pricing https://preflight.com/pricing
  - simlevesque 5y ago
    > you want to miss the best option out there Part of my first impression of your product is the fact that you have something to hide. I want to trust the products I use. Also, my time is precious. I can't count the number of times I wasted time by looking at a product to find out the pricing makes no sens at all.
    - mesadb 5y ago
      I expressed that I heard you so I put the pricing up in about an hour ago: https://preflight.com/pricing https://preflight.com/pricing
  - runako 5y ago
    I shouldn't have had to say this, given that this is HN and comments tend toward the helpful, but: I meant my comment in the sense of helping you to improve your offering. If I didn't care, I wouldn't have taken the time to write a comment as if I had a stake in your company beyond just wanting entrepreneurs to succeed. If I had seen this on Twitter, I would have just kept scrolling. But HN has given a lot to me, so I try to help others. So in that vein, one more constructive criticism: learn to take feedback better. The best customer feedback often comes packaged in vitriol and is much more unpleasant than anything posted here. (Especially from support tickets. People are frequently angry when they write them, but they also provide invaluable insight into your product.) You'll have more success if you gracefully accept all critiques, both warranted and unwarranted, regardless of how gently they are phrased. Good luck!
dubcanada 5y ago
Agreed, anything without a pricing page is an immediate no for me. Looked for pricing, did not see it. Closed page. I don't care at all about anything else, as soon as the pricing page is hidden means it's not affordable to me.
- mesadb 5y ago
  I listened to all of you and put a page on the website: https://preflight.com/pricing https://preflight.com/pricing

tnolet 5y ago

Checkly CTO and founder here. Thanks for trying Checkly. Just looking at Preflight, I think the audience might be different. Where we — Checkly — focus heavily on "code first / developer first", Preflight seems to target no/low code. For us, code-first / dev-first means we directly integrate with popular JS frameworks (like Playwright and Puppeteer), allow you to code any setup / teardown scripts in NodeJs and generally want you to treat your testing and monitoring setup "as code". So, TLDR is that I would 100% give Preflight a try and see if it matches your workflow. Always choose the best tool for your problem! P.S. we do help with generating test scripts with our Chrome extension https://github.com/checkly/headless-recorder https://github.com/checkly/headless-recorder

ukd1 5y ago

If you're looking for something in this market, you should definitely checkout Rainforest as well. We've got a pretty generous free tier, plus transparent pricing. https://www.rainforestqa.com/ https://www.rainforestqa.com/