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Except in this case, Mailgun is supposed to have access to this information. This is what they are used for. This sort of email from Mailgun is one of the reaso
by jasonlotito 5y ago
Except in this case, Mailgun is supposed to have access to this information. This is what they are used for. This sort of email from Mailgun is one of the reason you use them as a service. This comment[1] explains more, but the tl;dr is that the issues the person was emailing about are things they should be emailing about. It's actually more concerning that Evan doesn't understand what he's paying for. If he was really concerned about customer data, none of this would be a surprise.
1. https://news.ycombinator.com/item?id=29544319 https://news.ycombinator.com/item?id=29544319
- closewith 5y agoI read that comment and am very aware that an ESP has access to all the information you give them. It comes down to internal controls. If the email in the OP is actually an approach from a compliance or customer management department, it's a clumsy attempt. To me, it reads as a sales pitch. If so, my opinion remains unchanged - I don't think I'd be happy if sales people had access to the recipient domains of my outbound emails. Edit: Re-reading the post, the Mailgun employee says in their reply: > First, you're right, it is a low effort sales template. It does work. That really does suggest that this was an attempt at an upsell from a sales person.
- mbreese 5y agoI’m not sure sales should have access to that information rather than support. Of course someone needs access to that information to make sure the service is working, but using that info in a sales pitch seems wrong.