> So the next time you help someone automate their customer support… In my experience people working on these things are well intentioned. So it comes down to

> So the next time you help someone automate their customer support… In my experience people working on these things are well intentioned. So it comes down to a need to shift priorities. Maybe you need to launch something now, and the PM tries to make you delay some important thing for the next release, launching without it at first. That’s the kind of thing we need to change. No more promises of “We are working to make this better” while launching without crucial pieces first. We’re used to making that kind of choice when it’s not people’s livelihoods and working conditions at stake, and we have to make those choices differently when the stakes are people.