Oh, I doubt most Googlers believe those things. I'm sure they know they have terrible customer service and support. I would say it's borderline non-existent. I

Oh, I doubt most Googlers believe those things. I'm sure they know they have terrible customer service and support. I would say it's borderline non-existent. I suspect the rationale is something like "Well, you don't pay for your YouTube account (or don't pay that much) so you shouldn't expect good support or moderation."