In fact this is how it got resolved, I filed a complaint with some agency (I can't recall which) and SQ coincidentally changed their policy and refunded me. The

In fact this is how it got resolved, I filed a complaint with some agency (I can't recall which) and SQ coincidentally changed their policy and refunded me. The very notice you linked is the one I sent with my chargeback. As for Orbitz, I used them to book the ticket, and SQ's customer service told me they couldn't refund me because they had a policy that only the agent could modify the reservation. When I tried to contact Orbitz they just told me I would need to talk to the airline.