I think Amazon support forms are difficult to reach by design. It helps keep the traffic down. They are simply not at all interested in people who are not cus

I think Amazon support forms are difficult to reach by design. It helps keep the traffic down. They are simply not at all interested in people who are not customers, and not especially interested in those who are. There was a time when I got a lot of email from Amazon about things that someone else had purchased. How my email address became associated with their account I have no idea. I tried to notify Amazon but there just wasn't any proper way to do it and after sending an email or two I just gave up. It was more than six months later that I stopped getting such email