Thing is, it's not just automated systems that are broken. As worrying to me, or even more so, are those huge, lumbering, old-school systems called corporations

Thing is, it's not just automated systems that are broken. As worrying to me, or even more so, are those huge, lumbering, old-school systems called corporations, where the humans who work in them are merely functionaries, cog-wheels that make the machine work, without discretion or leeway to exercise judgement, and they're getting worse because those little cog-wheels are increasingly tasked, measured, hired, promoted and fired by algorithms, too. You may be dealing with a human, but they have absolutely no way to exercise their humanity, even when their job-title is something like "Bank Manager".