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“I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what

“I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what he did wrong and also contain a way to dispute.” This should become law. Otherwise we end up in Kafka’s “The Trial” world.

commandlinefan 5y ago
> This should become law I'd like to see that too, but I think it's... unlikely. In the case of OP, he lost access to his Sony account (I assume that's an online gaming platform) and there were monetary damages included, but imagine a generic "you can't be suspended from an online account without a way to dispute with an actual human person" law applied to, say, Facebook or Twitter or Reddit?
- simion314 5y ago
  So my account was banned for 60 days , I could use the console offline but no multiplayer/chat features. I am paying a yearly subscription for Play Station Plus that includes some online features that were made useless by the ban, so I was paying for nothing (in my case I was a paying customer) . My son told me that he got threats from some guy that if he did not gifts him Fortnite stuff he will do many fake Abuse Reports to Sony , I could see this system getting abused and adding on top the chats were not in english this could have been the cause (I can't be 100% sure and Sony did not told me what exactly triggered this so AFAIK it could be a screenshot from a video game that triggered Sony bots). The law should force this company to refund completely or partially when this ban is happening , or in this case they could have extended the subscription with 60 days. The law should also force them to tell me what phrase or image or report triggered the system, it might make Sny job harder but the law should make our live easy not some giant corporation. In this case Sony last a loyal customer, I will do my best to avoid giving them any more money in the future, consoles or other products, so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer.
  - spaetzleesser 5y ago
    " so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer." I am pretty sure they have run the numbers and decided it's more profitable to f..k over some innocent guys versus spending money on customer service.

commandlinefan 5y ago

> This should become law I'd like to see that too, but I think it's... unlikely. In the case of OP, he lost access to his Sony account (I assume that's an online gaming platform) and there were monetary damages included, but imagine a generic "you can't be suspended from an online account without a way to dispute with an actual human person" law applied to, say, Facebook or Twitter or Reddit?

simion314 5y ago
So my account was banned for 60 days , I could use the console offline but no multiplayer/chat features. I am paying a yearly subscription for Play Station Plus that includes some online features that were made useless by the ban, so I was paying for nothing (in my case I was a paying customer) . My son told me that he got threats from some guy that if he did not gifts him Fortnite stuff he will do many fake Abuse Reports to Sony , I could see this system getting abused and adding on top the chats were not in english this could have been the cause (I can't be 100% sure and Sony did not told me what exactly triggered this so AFAIK it could be a screenshot from a video game that triggered Sony bots). The law should force this company to refund completely or partially when this ban is happening , or in this case they could have extended the subscription with 60 days. The law should also force them to tell me what phrase or image or report triggered the system, it might make Sny job harder but the law should make our live easy not some giant corporation. In this case Sony last a loyal customer, I will do my best to avoid giving them any more money in the future, consoles or other products, so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer.
- spaetzleesser 5y ago
  " so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer." I am pretty sure they have run the numbers and decided it's more profitable to f..k over some innocent guys versus spending money on customer service.