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We were just ripped of by Booking.com Transport Limited two weeks ago. Basically if anything goes wrong it's your fault and they will not give you a refund. I h
by petre 5y ago
We were just ripped of by Booking.com Transport Limited two weeks ago. Basically if anything goes wrong it's your fault and they will not give you a refund. I have to report them to the European Consumer Centers Network but since they're not registered in the EU they might get away with it. Other people had their deposits blocked for months before the rental companies released their funds after numerous complaints. Big companies like Hertz, Sixt etc are almost always the worst offenders. Sixt has five people at the reception desk but you were required to book online. They could have as well put a chimpanzee in charge of the whole reception desk.
- literallycancer 5y agoCan't you charge back the deposit transaction if they don't return it?
- petre 5y agoI tried but bank sided with them, since they don't want to get into legal issues. Booking.com claims the reservation is a "non refundable time limited special offer" in order to rip you off. This is anti consumer behaviour that should just be illegal. Just avoid them at all costs. Neither Booking.com nor Sixt would resolve the issue. I called support, they just fed me social engineering mumbo jumbo.
- literallycancer 5y agoYour bank sided with the merchant? Normally they would at least try to argue the case and maybe lose it if the merchant's bank has better arguments or evidence, but straight up refusing to try? I'd just drop the bank and get a one that knows what the hell they are doing.