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To be honest, I just realized I am culpable in this area. So far its small things for small company: e.g. automated alerts when checklist is not filled for sel

To be honest, I just realized I am culpable in this area. So far its small things for small company: e.g. automated alerts when checklist is not filled for selected day, information in 1 system is not matching with info in second system. By themselves those things look innocent, and just automate my headache of writing emails to correct the info. What will it be 2-3 years for now? For sure automated penalization system in case you don't do those things correctly. Do I have enough morality to not do those alerts/ "small productivity hacks" for me and do it manually for greater good instead? Tbh I need to think about it.

simion314 5y ago
I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what he did wrong and also contain a way to dispute. We need to push against broken system that abuse us, like in my case I got an email from Sony that I violated a super generic rule and my account is suspended for 2 months, with no way to dispute this and sure enough no refunds or compensation for my currently paid and active yearly subscription. (this can happen to any of us is not only Google/Apple/PayPal/Amazon that can screw you with their automation and shit customer support , the list is much larger and probably growing)
- spaetzleesser 5y ago
  “I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what he did wrong and also contain a way to dispute.” This should become law. Otherwise we end up in Kafka’s “The Trial” world.
  - commandlinefan 5y ago
    > This should become law I'd like to see that too, but I think it's... unlikely. In the case of OP, he lost access to his Sony account (I assume that's an online gaming platform) and there were monetary damages included, but imagine a generic "you can't be suspended from an online account without a way to dispute with an actual human person" law applied to, say, Facebook or Twitter or Reddit?
    - simion314 5y ago
      So my account was banned for 60 days , I could use the console offline but no multiplayer/chat features. I am paying a yearly subscription for Play Station Plus that includes some online features that were made useless by the ban, so I was paying for nothing (in my case I was a paying customer) . My son told me that he got threats from some guy that if he did not gifts him Fortnite stuff he will do many fake Abuse Reports to Sony , I could see this system getting abused and adding on top the chats were not in english this could have been the cause (I can't be 100% sure and Sony did not told me what exactly triggered this so AFAIK it could be a screenshot from a video game that triggered Sony bots). The law should force this company to refund completely or partially when this ban is happening , or in this case they could have extended the subscription with 60 days. The law should also force them to tell me what phrase or image or report triggered the system, it might make Sny job harder but the law should make our live easy not some giant corporation. In this case Sony last a loyal customer, I will do my best to avoid giving them any more money in the future, consoles or other products, so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer.
      - spaetzleesser 5y ago
        " so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer." I am pretty sure they have run the numbers and decided it's more profitable to f..k over some innocent guys versus spending money on customer service.
- mikro2nd 5y ago
  Thing is, it's not just automated systems that are broken. As worrying to me, or even more so, are those huge, lumbering, old-school systems called corporations, where the humans who work in them are merely functionaries, cog-wheels that make the machine work, without discretion or leeway to exercise judgement, and they're getting worse because those little cog-wheels are increasingly tasked, measured, hired, promoted and fired by algorithms, too. You may be dealing with a human, but they have absolutely no way to exercise their humanity, even when their job-title is something like "Bank Manager".

simion314 5y ago

I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what he did wrong and also contain a way to dispute. We need to push against broken system that abuse us, like in my case I got an email from Sony that I violated a super generic rule and my account is suspended for 2 months, with no way to dispute this and sure enough no refunds or compensation for my currently paid and active yearly subscription. (this can happen to any of us is not only Google/Apple/PayPal/Amazon that can screw you with their automation and shit customer support , the list is much larger and probably growing)

spaetzleesser 5y ago
“I would say that first thing you should do is to make sure the emails/notifications you send contain all information needed that the affected person knows what he did wrong and also contain a way to dispute.” This should become law. Otherwise we end up in Kafka’s “The Trial” world.
- commandlinefan 5y ago
  > This should become law I'd like to see that too, but I think it's... unlikely. In the case of OP, he lost access to his Sony account (I assume that's an online gaming platform) and there were monetary damages included, but imagine a generic "you can't be suspended from an online account without a way to dispute with an actual human person" law applied to, say, Facebook or Twitter or Reddit?
  - simion314 5y ago
    So my account was banned for 60 days , I could use the console offline but no multiplayer/chat features. I am paying a yearly subscription for Play Station Plus that includes some online features that were made useless by the ban, so I was paying for nothing (in my case I was a paying customer) . My son told me that he got threats from some guy that if he did not gifts him Fortnite stuff he will do many fake Abuse Reports to Sony , I could see this system getting abused and adding on top the chats were not in english this could have been the cause (I can't be 100% sure and Sony did not told me what exactly triggered this so AFAIK it could be a screenshot from a video game that triggered Sony bots). The law should force this company to refund completely or partially when this ban is happening , or in this case they could have extended the subscription with 60 days. The law should also force them to tell me what phrase or image or report triggered the system, it might make Sny job harder but the law should make our live easy not some giant corporation. In this case Sony last a loyal customer, I will do my best to avoid giving them any more money in the future, consoles or other products, so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer.
    - spaetzleesser 5y ago
      " so if anyone wants to implement a similar system that screws with customer keep in mind that the ones you screw over will not stay silent and will spread the word and you lose more then 1 potential customer." I am pretty sure they have run the numbers and decided it's more profitable to f..k over some innocent guys versus spending money on customer service.
mikro2nd 5y ago
Thing is, it's not just automated systems that are broken. As worrying to me, or even more so, are those huge, lumbering, old-school systems called corporations, where the humans who work in them are merely functionaries, cog-wheels that make the machine work, without discretion or leeway to exercise judgement, and they're getting worse because those little cog-wheels are increasingly tasked, measured, hired, promoted and fired by algorithms, too. You may be dealing with a human, but they have absolutely no way to exercise their humanity, even when their job-title is something like "Bank Manager".