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Any automated process always needs human fallback.
by konschubert 5y ago
Any automated process always needs human fallback.
- syshum 5y agoGoogle, Amazon, and the rest clearly disagree
- konschubert 5y agoYes, and it's a kafkaesque nightmare. I try to avoid Google for this reason.
- Maf1 5y agoOr will we live in a world where the computer is always right.
- ksdale 5y agoIt's unreal the number of times a support person has said they "can't" do something because they don't have an option to do it in their user interface. And like, I understand that they don't have the authority to do it and it's not their fault, but someone at HQ basically decided that something was too expensive or inconvenient for the company and made it quite literally "not an option" and it just becomes a law of the universe that the customer can't get that remedy.
- the_snooze 5y agoOr else what? It's not like companies lose revenue or reputation for relying on cheap frustrating automation. If anything, it's in their best interests to keep doing so (i.e., to dissuade people from unsubscribing or complaining).
- konschubert 5y agoOr else we the people make it law.