> They get upset and expect things to be fixed for $0 because that is the value that the OSS maintainer put on his own work. So why is that surprising? It's how

> They get upset and expect things to be fixed for $0 because that is the value that the OSS maintainer put on his own work. So why is that surprising? It's how a market place works. The "work" you're talking about is the development of the software. The post you replied to was talking about support: >> People pay nothing for the software, but will expect paid quality support. [Emphasis added -- CRC] Valuing what's there to freely download at this instant in time is one thing; bugfixes on top of that are support, which is a different thing. If you get something for free, you don't have to pay for it; if you want something more on top of that, you may have to pay for it. That's how a market works.