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One time we did the walk-around and neither of us noticed a scratch. When I returned the car they did notice this scratch. The agent offered to look on the comp
by throwaway8689 5y ago
One time we did the walk-around and neither of us noticed a scratch. When I returned the car they did notice this scratch. The agent offered to look on the computer to see if it had been logged from a previous rental. Nothing in the computer, but since we were using paper forms I got them to grab the form from the last rental and it did log the scratch.
I try to avoid rentals because their business model seems to rely on billing the same scratch to as many customers as they can.
- sizzle 5y agoI always record a full HD video walk through of the car and save it until the payment clears my CC payment. Not gonna let them charge me for something they missed, same with uhauls that have a ton of little cosmetic damages not on the papers.
- LorenPechtel 5y agoKeep it longer than that. There have been cases of rental car companies coming back later for supposed damages.
- sokoloff 5y agoI generally distrust UHaul, but I have to give them credit for the stickers they put on existing damage. It gives some reassurance that I won’t get into an argument over whether that scratch was there before.