> When they’re not efficient, I want to blow a gasket at the line and lack of any urgency from the staff As a customer, I completely get that feeling. As some

> When they’re not efficient, I want to blow a gasket at the line and lack of any urgency from the staff As a customer, I completely get that feeling. As someone who has worked in auto rental (although for Budget Truck), the reality is usually along the lines of rental clerks making slightly above minimum wage, the entire city getting drastically overbooked by corporate, and customers who were due to return (and counted on for availability) not doing so. They have no urgency because it happens on a regular basis and they're the ones getting screamed at all day because of it even though they have no control over it.