> If one of them is rude to me, then the quintessentially British approach of a faint frown and a tone of mild reproof (or its email analogue) generally gets go

> If one of them is rude to me, then the quintessentially British approach of a faint frown and a tone of mild reproof (or its email analogue) generally gets good results – probably a lot better than mouthing off like a sweary 13-year-old in return. I love this.