Everyone knew that these people were eager to sell their shares, and they were asking questions in the weeks leading up to the IPO and assured they would get cl

Everyone knew that these people were eager to sell their shares, and they were asking questions in the weeks leading up to the IPO and assured they would get clear instructions before the IPO. But then when they actually tried to sell their shares they were informed that they had the wrong class of shares. Doesn't it seem reasonable to inform them of this at least a couple of days before the IPO? It would have been even better to give them step-by-step instructions on how to convert their shares before the IPO.