Sure, people who are making money building on FOSS tools should understand that they bear the burden of fitness for their environment. Maybe they do. If so, the

Sure, people who are making money building on FOSS tools should understand that they bear the burden of fitness for their environment. Maybe they do. If so, they've done a good job of deflecting attention. Let me tell you a story about something that happened to me this spring. I had trouble logging in to my customer account at a critical infrastructure provider (utility provider). When I called customer support one thing led to another and they ended up reading me my password from their internal systems. (Let that sink in.) So I spent a week trying to get ahold of someone to let them know how fucked up that is, which they avoided, until ultimately they claimed I was "threatening" them. I reached out to the "hidden hand" of the internet, did anyone have contacts with their MSP (with "National" and [edit: changed from "Infrastructure"] "Information" in the name)? But nobody did, so someone whose name would be recognized offered to tweet it. Didn't take long to hear from MSP's Chief Cloud Architect. The story that they tell is that they'd like to turn the feature off but the customer won't let them. Discuss.