I tried to refinance with better.com a few months back. The quality of service was just not there. Mortgages are still very paper intensive processes with lots

I tried to refinance with better.com a few months back. The quality of service was just not there. Mortgages are still very paper intensive processes with lots of middlemen and lots of procedures. You can build a slick interface but it's going to a hamster wheel behind the scenes. And if you can't have a good customer service people are just going to steer towards someone who does and can hand hold you along the way.