Tried to use them for a purchase a few months ago. My situation was slightly non-standard but nothing major. After filling out their questions I was pre-approv

Tried to use them for a purchase a few months ago. My situation was slightly non-standard but nothing major. After filling out their questions I was pre-approved almost immediately. When their broker emailed me for details though, I explained my situation and rather than looking into it at all he just told me it probably wouldn't work. I was able to make the purchase through another mortgage broker a few weeks later so I don't think my situation was actually all that complicated, it seemed like their broker just couldn't be bothered. As a bonus they sold my info to a real estate broker who continued to harass me for weeks even after I told them to stop contacting me.