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I worked at Amazon. While my boss was on vacation I took over for him in the "Launch readiness" meeting for our team's component of our project. Basically, yo
by ALittleLight 5y ago
I worked at Amazon. While my boss was on vacation I took over for him in the "Launch readiness" meeting for our team's component of our project. Basically, you go to this meeting with the big decision makers and business people once a week and tell them what your status is on deliverables. You are supposed to sum up your status as "Green/Yellow/Red" and then write (or update last week's document) to explain your status.
My boss had not given me any special directions here so I assumed I was supposed to do this honestly. I set our status as "Red" and then listed out what were, I felt, quite compelling reasons to think we were Red. The gist of it was that our velocity was negative. More work items were getting created and assigned to us than we closed, and we still had high priority items open from previous dates. There was zero chance, in my estimation, that we would meet our deadlines, so I called us Red.
This did not go over well. Everyone at the Launch Readiness meeting got mad at me for declaring Red. Our VP scolded me in front of the entire meeting and lectured me about how I could not unilaterally declare our team red. Her logic was, if our team was Red, that meant the entire project was Red, and I was in no position to make that call. Other managers at the meeting got mad at me too because they felt my call made them look bad. For the rest of my manager's absence I had to first check in with a different manager and show him my Launch Readiness status and get him to approve my update before I was allowed to show it to the rest of the group.
For the rest of the time that I went to Launch Readiness I was forbidden from declaring Red regardless of what our metrics said. Our team was Yellow or Green, period.
Naturally, we wound up being over a year late on the deadlines, because, despite what they compelled us to say in those meetings, we weren't actually getting the needed work done. Constant "schedule slips" and adjustments. Endless wasted time in meetings trying to rework schedules that would instantly get blown up again. Hugely frustrating. Still slightly bitter about it.
Anyway, I guess all this is to say that it doesn't surprise me that Amazon is bad about declaring Red, Yellow, or Green in other places too. Probably there is a guy in charge of updating those dashboards who is forbidden from changing them unless they get approval from some high level person and that person will categorically refuse regardless of the evidence because they want the indicators to be Green.
- transcriptase 5y agoThis explicitly supports what most of us assume is going on. I wont be surprised if someone with a (un)vested interest will be along shortly to say that their experience is the opposite and that on their team, making people look bad by telling the truth is expected and praised.
- version_five 5y agoI had a good chuckle reading your comment. This is not unique to Amazon. Unfortunately, status indicators are super political almost everywhere, precisely because they are what is being monitored as a proxy for the actual progress. I think your comment should be mandatory reading for any leader who is holding the kinds of meetings you describe and thinks they are getting an accurate picture of things.
- theduder99 5y agono need for it to be mandatory, everyone is fully aware of the game and how to play it.
- throwaway82931 5y agoA punitive culture of "accountability" naturally leads to finger pointing and evasion.
- belter 5y agoWas this Amazon or AWS?
- oars 5y agoBased on the other comments in this comment thread I would say it's Amazon.
- blowski 5y agoThe problem here sounds like lack of clarity over the meaning of the colours. In organisations with 100s of in-flight projects, it’s understandable that red is reserved for projects that are causing extremely serious issues right now. Otherwise, so many projects would be red, that you’d need a new colour.