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It's not that simple. Incident responders and teams that own the pieces have to write the initial draft and review it. Perhaps two different copies. One with mo
by stunt 5y ago
It's not that simple. Incident responders and teams that own the pieces have to write the initial draft and review it. Perhaps two different copies. One with more details for internal and another for public. Multiple round of reviews, and then it goes to a separate team to proofread the public material. Meanwhile they also have to measure customer impact and sometimes even inform high tier customers about the incident and its impact.