Ignoring the fact that setting up a merchant account is not a good way to get a startup going... We have just had an identical problem with Lloyds: - It took

Ignoring the fact that setting up a merchant account is not a good way to get a startup going... We have just had an identical problem with Lloyds: - It took ages to get the application sorted in the first place - They demanded changes to the TOS - Then we got "questions" about the business (selling our software online), which showed they had clearly not read one part of the description & business plan (the one they asked we write..) - Then the underwriter apparently decided that they couldn't risk it as they "had a policy of not underwriting software retailers" :S So back to square one on the progress... - Looking for a new underwriter took a month, and only happened because we spent a morning calling them constantly to ask if our business manager was out of his meeting yet or not... - Then everything went silent for a week. So we phone Barclays, had the forms and everything arranged within 3 more weeks and away we went. The day after we went live the merchant agreement from Lloyds arrived by mail... head desk