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Just to put a bit of nuance in this article. I am French living in Germany, I created 2 UK limited companies without putting a single foot in UK. I am banking w
by Loic 15y ago
Just to put a bit of nuance in this article. I am French living in Germany, I created 2 UK limited companies without putting a single foot in UK. I am banking with Barclays Wealth (the side of the business dealing with foreigners and very rich people) and have everything with them. They are simply excellent, you never ever touch a call center in India, always UK people in UK. No more than 30 seconds to wait on the phone for an inquiry and extremely polite.
And yes, this includes merchant account, accepting payment by card, Internet banking with a real security (smartcard), etc.
The thing is: you need to be extremely professional in the way you present your business to them. Follow their procedures, be polite on the phone, explain clearly your case. They are a business like you, when you have a good customer in front of you, not by money but simply because polite, patient etc. you always end up walking happily the last mile for her. Be the the nice customer and profit.
Edit: By the way, I got everything without a single deposit, only references from my personal banker and my company secretary banker.
- sceptre 15y agoSo, how did you find out that the person talking to you was in UK, "Mr french staying in Germany"
- arethuza 15y agoThey probably told him that their call centers are in the UK - it's seen as something customers generally much prefer. e.g. For RBS "At The Royal Bank of Scotland, all our call centres are based in the UK." http://www.rbs.co.uk/private/current-accounts/g2/switching.ashx http://www.rbs.co.uk/private/current-accounts/g2/switching.a...
- hankry 15y agoHow could you even read the text on this website? What a horrid design.
- Loic 15y agoUse your ears. When you are based in Western Europe and call a UK number rerouted to India you have a nice lag and dumping of the voice plus the VoIP noise. This is physics, you cannot escape it, it takes time for the signal to go there and come back.
- atomicdog 15y agoBarclays? Not using Indian call centres? Has the whole world gone absolutely mad?
- Loic 15y agoSorry, maybe you haven't spotted it, I am using Barclays Wealth, that is, the small part of Barclays where you have a relationship manager you can talk on the phone (mobile) at nearly any time and meet in person when you need. This is not the "general" Barclays. When you hit the insurance stuff like Barclays Aviva or the payment processing, it really depends, sometimes you are out for an Indian ride, sometimes not, most of the time it seems like it depends of the complexity of the issue.