At Whole Foods, we used to use Jira. Then we got bought by Amazon, and Jira got slowly pushed out the window. For a time, I was on the DevOps team that manage

At Whole Foods, we used to use Jira. Then we got bought by Amazon, and Jira got slowly pushed out the window. For a time, I was on the DevOps team that managed the Jira instance that we had in the cloud, and I thought it was actually really well configured by the people who had come before me. IMO, that was probably as close as anyone gets to an “ideal” implementation of Jira. And we worked closely with all our customers to adapt the configuration to help better serve them, on an ongoing basis. But it wasn’t the official Enterprise version of Jira, so it had to go away. The Enterprise version of Jira was run by a different team, and hosted at a datacenter that was operated by a certain 3rd party vendor. I think the team who managed it probably did the best they could, but IMO it wasn’t nearly as well configured for the kind of work that our teams were doing. The team responsible for running the hardware underneath did their level best to keep everything going as well as they could at the hardware/OS level, but what they were trying to support at the software level just couldn’t serve well for a community that large and with such diverse requirements. After we got bought by Amazon, more and more teams started using internal Amazon proprietary tooling in this space, and Enterprise Jira kinda withered away. I don’t know if it has been officially shut down yet, because I left the company earlier this year and I don’t recall if it had been shut down before I left.