Email jeff@amazon.com. Although he's stepped back as president and CEO, I've heard that someone still monitors that email, and that serious issues get routed t

Email jeff@amazon.com. Although he's stepped back as president and CEO, I've heard that someone still monitors that email, and that serious issues get routed to a team that can actually take care of them. It's worth a try, in any case, and it doesn't seem like you have much to lose, especially given their acknowledgement that your account was hacked.