This is such an insane quote. The CEO is claiming he just has no idea how a core part of the business functions and that he wouldn't be able to figure out the a

This is such an insane quote. The CEO is claiming he just has no idea how a core part of the business functions and that he wouldn't be able to figure out the answer even if he wanted to meaning literally not a single person in the entire organization understands the core business. That's a worse admission than saying you track your users in my mind. Also clearly a lie but just an insane response either way.