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Direct link to the comment from an "Official Google Account" on what they found: https://old.reddit.com/r/GooglePixel/comments/r4xz1f/pixel_prevented_me_from_ca
by cesarb 5y ago
Direct link to the comment from an "Official Google Account" on what they found: https://old.reddit.com/r/GooglePixel/comments/r4xz1f/pixel_prevented_me_from_calling_911/hnrvsr1/ https://old.reddit.com/r/GooglePixel/comments/r4xz1f/pixel_p...
"Based on our investigation [...] We determined that the issue was being caused by unintended interaction between the Microsoft Teams app and the underlying Android operating system. [...] If you have the Microsoft Teams app downloaded, but are not signed in, uninstall and reinstall the app. While this will address the problem in the interim, a Microsoft Teams app update is still required to fully resolve the issue. [...]"
Now I'm really curious as to what that "unintended interaction" was.
- TheDudeMan 5y ago> "a Microsoft Teams app update is still required to fully resolve the issue" Lol, Google claims no responsibility?
- bombcar 5y agoMy guess is two programs were trying to register themselves as the phone call app, Teams won, and didn’t know how to 911.
- GekkePrutser 5y agoEspecially because it was not signed in. Teams doesn't make any phone calls without being signed in, even 911. It shouldn't really register itself as a phone app IMO. And on my oneplus it doesn't appear to have even tried.
- minaguib 5y agoDamn, your guess sounds quite plausible. Also, everything is awful.
- reaperducer 5y agoAlso, everything is awful. Not so much awful as "Star Trek." Star Trek was always upheld as a model of the future. But instead of transporters and replicators and space travel, we got all the bad stuff from Star Trek. Everything breaks all the time. Technology doesn't do what we expect it to do. The latest, greatest inventions are held together with gum and bailing wire. Computers let us down when we need them the most. We are living Star Trek.
- netizen-936824 5y agoComputers only do what they're told to, I don't think it was them that did the letting down.
- khuey 5y agoSomehow in Star Trek the video conferencing always works on the first try which is definitely not how things work in our reality.
- seoulmetro 5y agoActually I can guarantee you that our defence force vehicles, aircrafts, ships, etc. all have communication that works every first time. Big difference. One is a purpose built machine, the other is an app on your multi-purpose computer.
- quanticle 5y agoThat isn't true at all. If you read the postmortems on the USS McCain and USS Fitzgerald collisions, you'll find that one of the contributing factors was the fact that both ships had lots of issues with the computers and software controlling their sensors and communications. This post (https://fixvms.com/ https://fixvms.com/) on the mapping software for the US submarine fleet doesn't raise confidence either.
- bombcar 5y agoThe military works because everyone expects everything to be eternally broken at all times. And is pleased when it isn’t.
- seoulmetro 5y agoIssues with software controlling communications isn't the same as issues sending communications. If you're telling me there are ships running in the defence force that can't actually communicate with other people at the drop of a hat, at all times, then how is that even possible? That requires some serious negligence. In a lot of instances, if the system fails, the plane falls out of the sky, so I am pretty sure we're doing that well.
- ncmncm 5y agoEverything is Microsoft. Microsoft made a special point of getting people used to the idea that nothing can be expected to work right. Before Microsoft, if something didn't work, you sent it back for a refund, angrily. Since, it is "Have you tried rebooting it?" No refunds, ever. Everybody else relaxed into a Microsoft level of expectation. Anybody who doesn't, spends money their competitors don't. (If you are too young to remember: this is literally true.)
- jcoq 5y agoThis is unfair. The requirements for consumer software have become exponentially more complex during Microsoft's tenure as leader. Hardly anything worked quite right in the 90s or 00s.
- ncmncm 5y agoMicrosoft dominated the '90s and '00s. QED.
- wk_end 5y agoI take it you haven't used an old Macintosh or Amiga recently.
- ncmncm 5y agoMicrosoft long predated those. Apple ][ did not crash.
- wk_end 5y agoMicrosoft predated the Apple ][ too, but it's moot either way. Was MS-DOS so buggy and so profoundly influential that it dramatically lowered Apple's standards - and everyone else's - over the course of the two and a half years between the launch of the IBM PC and the launch of the Macintosh?
- ncmncm 5y ago
- sterlind 5y agoWhy does Android even allow third-party apps to handle 911? This isn't just a Teams bug, this is a design bug in Android. I have Teams installed and now I'm worried about this too.
- interestica 5y agoIt seems more like the problem is that it doesn't -- and there's no graceful fallback
- johncena33 5y agoI am looking forward to people getting outraged once again when Android does not allow third-party apps to handle 911. There'd be dozens of articles on HN about how Google is being anti-competitive and outrage will keep pouring in.
- jaltekruse 5y agoHN might bean outrage machine some days, but like every Voip thing ever says you can't call emergency services with them. I always believed it to be a SLA deficiency in consumer internet? I'm guessing a strong preference for the real cell network to handle the calls would be necessary until this changes. Unless you can actually swap out the "phone" app on Android to have a 3rd party app make a real phone call?
- tadfisher 5y agoYes, any app can be a phone app ("dialer" in Android parlance), and there is a user preference to determine the default dialer app for sending and receiving calls. In fact, Google has themselves made several available over the years; Hangouts and Google Voice are two examples.
- ejj28 5y agoThere are definitely SIP trunks that allow 911 calling. Mine does, and they also allow you to pay for E911.
- kej 5y agoThe person was able to make other calls right before the attempted 911 call, though, so while it could be something like this it seems like it might be more complicated.
- guessbest 5y ago> uninstall and reinstall the app No matter how much things change, the solutions remain the same.
- hypertele-Xii 5y agoCan't call 911? Did you try turning it off and on again?
- hypertele-Xii 5y ago"unintended interaction" is newspeak for life-threatening defect, now.