I don't disagree with your statements. I guess I just reacted by not using Google Apps and transitioning my users back away from it. While I do understand that

I don't disagree with your statements. I guess I just reacted by not using Google Apps and transitioning my users back away from it. While I do understand that that's not possible for businesses that have committed on a wider scale (and with less tech-savvy users), I guess I'm trying to remain optimistic that Google is sincere in their efforts to blur or eliminate the distinction between Google "proper" accounts and Google Apps accounts.