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Only here on HN. In the real-world, people love the product just as much. The only complaints I hear are about the working conditions.

by dntrkv 5y ago

MrDunham 5y ago
Only a single anecdote but my wife falls into the category of “I won’t buy from Amazon anymore because it’s probably crap or counterfeit”. Starting to see the sentiment seeping from the early adopters to the early majority
- hairofadog 5y ago
  Yeah, I agree there’s a spectrum but (like you) I’m definitely hearing it from the mouths of actual friends and neighbors, not just here. I think the split is “people who can afford to be choosy” vs “people who only make decisions based on price”.
Spivak 5y ago
The love hasn’t changed but the buying strategies have. Amazon is still the hands down best place to actually buy things on the internet. But their dominance in product discovery is slipping. If you figure out what to buy somewhere else and then buy it on Amazon then the product is better than ever. If you vaguely search for what you want and buy the top few results you probably think the quality has gone downhill.
bussierem 5y ago
obviously any counterpoint to this will also be anecdotes, but to add another: I have heard from extended family and friends unrelated to the tech industry that they have growing discontent with Amazon, and have said they order much less stuff off there. For my wife, it has become a running joke on how poor her service has been with Amazon; It's more surprising when it _works_ for her nowadays. Our current record is 2.5 months for a "next day delivery", and it was the wrong item.
- Mezzie 5y ago
  I'm not in the tech industry, and I agree. Usually, when I go on about why Amazon sucks to people, they're thrilled somebody is articulating what they've found to be true. For a lot of people, when Amazon/Google don't get them what they want, they blame THEMSELVES, not Amazon or Google. They know they aren't getting what they want, but consider the problem as "I'm not good enough at using Amazon." It's a relief to them when I lay out the bad decisions Amazon is making and how they're tanking the customer experience.

Only here on HN. In the real-world, people love the product just as much. The only complaints I hear are about the working conditions.

by dntrkv 5y ago

Only here on HN. In the real-world, people love the product just as much. The only complaints I hear are about the working conditions.

MrDunham 5y ago

Only a single anecdote but my wife falls into the category of “I won’t buy from Amazon anymore because it’s probably crap or counterfeit”. Starting to see the sentiment seeping from the early adopters to the early majority

hairofadog 5y ago
Yeah, I agree there’s a spectrum but (like you) I’m definitely hearing it from the mouths of actual friends and neighbors, not just here. I think the split is “people who can afford to be choosy” vs “people who only make decisions based on price”.

Spivak 5y ago

The love hasn’t changed but the buying strategies have. Amazon is still the hands down best place to actually buy things on the internet. But their dominance in product discovery is slipping. If you figure out what to buy somewhere else and then buy it on Amazon then the product is better than ever. If you vaguely search for what you want and buy the top few results you probably think the quality has gone downhill.

bussierem 5y ago

obviously any counterpoint to this will also be anecdotes, but to add another: I have heard from extended family and friends unrelated to the tech industry that they have growing discontent with Amazon, and have said they order much less stuff off there. For my wife, it has become a running joke on how poor her service has been with Amazon; It's more surprising when it _works_ for her nowadays. Our current record is 2.5 months for a "next day delivery", and it was the wrong item.

Mezzie 5y ago
I'm not in the tech industry, and I agree. Usually, when I go on about why Amazon sucks to people, they're thrilled somebody is articulating what they've found to be true. For a lot of people, when Amazon/Google don't get them what they want, they blame THEMSELVES, not Amazon or Google. They know they aren't getting what they want, but consider the problem as "I'm not good enough at using Amazon." It's a relief to them when I lay out the bad decisions Amazon is making and how they're tanking the customer experience.