I can empathize with the customer here. I have also seen it from the other end, working for a large and slow SAAS organization. I see PMs always wanting to show

I can empathize with the customer here. I have also seen it from the other end, working for a large and slow SAAS organization. I see PMs always wanting to show the customer the "roadmap" because they think it somehow appeases the customer and calms their wrath. The wiser customers know that a roadmap is not a promise, and will take it with a huge grain of salt. I have grown to almost despise the word or mention of it. Quit with the meetings and compliance reviews and politics and just get stuff done for god's sakes.