We knew us-east-1 was unuseable for our customers for 45 minutes before amazon acknowledged anything was wrong _at all_. We made decisions _in the dark_ to serv

We knew us-east-1 was unuseable for our customers for 45 minutes before amazon acknowledged anything was wrong _at all_. We made decisions _in the dark_ to serve our customers, because amazon drug their feet communicating with us. Our customers were notified after 2 minutes. It's not acceptable.