4 ms·

"it is actually one of the next features coming up" is one of the most annoying things I hear from enterprise companies that I have issues with. I have received

"it is actually one of the next features coming up" is one of the most annoying things I hear from enterprise companies that I have issues with. I have received this response and waited for the feature for over a year or have never seen it released at all. Thank you for the response, but, at the end of the day, people are going to judge Cloudflare on how quickly and accurately they can solve these issues.

bigiain 5y ago
I assure you it's not just you. I see it from the other end as well. Not long ago I had a client shout "I don't want to hear about your roadmap!" and grab his team and walk out of a meeting. We really shouldn't have used that terminology there, since the feature they needed was actually already in beta test with a few friendlies, we could have added them to the beta test cohort on the spot, and demonstrated it in their account during the meeting. (Personally, I'm kinda glad we didn't. They were without doubt the sort of customer we should have already fired...)
- bloodyplonker22 5y ago
  I can empathize with the customer here. I have also seen it from the other end, working for a large and slow SAAS organization. I see PMs always wanting to show the customer the "roadmap" because they think it somehow appeases the customer and calms their wrath. The wiser customers know that a roadmap is not a promise, and will take it with a huge grain of salt. I have grown to almost despise the word or mention of it. Quit with the meetings and compliance reviews and politics and just get stuff done for god's sakes.
  - bigiain 5y ago
    This is exactly where that customer was coming from. Many many broken promises from their previous vendor about essential features "being on the roadmap" for 2-3 years without ever seeing the light of day. (And we knew that was one of the biggest reasons we poached them away.)

bigiain 5y ago

I assure you it's not just you. I see it from the other end as well. Not long ago I had a client shout "I don't want to hear about your roadmap!" and grab his team and walk out of a meeting. We really shouldn't have used that terminology there, since the feature they needed was actually already in beta test with a few friendlies, we could have added them to the beta test cohort on the spot, and demonstrated it in their account during the meeting. (Personally, I'm kinda glad we didn't. They were without doubt the sort of customer we should have already fired...)

bloodyplonker22 5y ago
I can empathize with the customer here. I have also seen it from the other end, working for a large and slow SAAS organization. I see PMs always wanting to show the customer the "roadmap" because they think it somehow appeases the customer and calms their wrath. The wiser customers know that a roadmap is not a promise, and will take it with a huge grain of salt. I have grown to almost despise the word or mention of it. Quit with the meetings and compliance reviews and politics and just get stuff done for god's sakes.
- bigiain 5y ago
  This is exactly where that customer was coming from. Many many broken promises from their previous vendor about essential features "being on the roadmap" for 2-3 years without ever seeing the light of day. (And we knew that was one of the biggest reasons we poached them away.)