They can do even worse. I tried to get my battery replaced on an iPhone 5s and sent it via UPS. They returned it with a broken power button and refused the batt

They can do even worse. I tried to get my battery replaced on an iPhone 5s and sent it via UPS. They returned it with a broken power button and refused the battery change for that reason. Apple support did not help and the “geniuses” of the local Apple Store were condescendingly pushing the fault on me. That was just before leaving for 1 month of vacation overseas.