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> Yes, VP approval is needed to make any updates on the status dashboard. But that's not as hard as it may seem. AWS executives are extremely operation-obsessed
by andrewguenther 5y ago
> Yes, VP approval is needed to make any updates on the status dashboard. But that's not as hard as it may seem. AWS executives are extremely operation-obsessed, and when there is an outage of any size are engaged with their service teams immediately.
My experience generally aligns with amzn-throw, but this right here is why. There's a manual step here and there's always drama surrounding it. The process to update the status page is fully automated on both sides of this step, if you removed VP approval, the page would update immediately. So if the page doesn't update, it is always a VP dragging their feet. Even worse is that lags in this step were never discussed in the postmortem reviews that I was a part of.
- Frost1x 5y agoIt's intentional plausible deniability. By creating the manual step you can shift blame away. It's just like the concept of personal health dashboards which are designed to keep an asymmetry in reliability information from a host and the client to their personal anecdata experiences. Ontop of all of this, the metrics are pretty arbitrary. Let's not pretend businesses haven't been intentionally advertising in deceitful ways for decades if not hundreds of years. This just happens to be current strategy in tech of lying and deceiving customers to limit liability, responsibility, and recourse actions. To be fair, it's not it's not just Amazon, they just happen to be the largest and targeted whipping boys on the block. Few businesses under any circumstances will admit to liability under any circumstances. Liability has to always be assessed externally.
- gkop 5y agoHere's one business honest with their status page: https://news.ycombinator.com/item?id=29478679 https://news.ycombinator.com/item?id=29478679