3 ms·

Sadly i have quite opposite experience. Back in the day hetzner was my first dedicated server provider (after i grew up from shared hosting). I had some issues

by rlex 5y ago

Sadly i have quite opposite experience. Back in the day hetzner was my first dedicated server provider (after i grew up from shared hosting). I had some issues with HDDs and they replaced faulty one with another that failed shortly after, then another heavily used hdd. I migrated to OVH then. After some years i bought another server from them and it was okay, apart from couple of downtimes. Some time ago i got interested in k8s and decided to setup personal cluster. So i tried to register account with them again, because when you don't have any services they delete your account completely (really?) I failed. They silently suspended my account after i made payment for verification. I tried to register again, they asked for scan of my passport, i sent it, and they suspended my account again. No replies from support regarding that issue too. Funny, because i went through validation process 2 times already (when i rented dedicated servers from them) and now i can't create account to use their cloud offering (and dedicated servers too)

t0mas88 5y ago
The account deletion when not having any services is a result of their privacy policy. Most European companies should do that but I think it's rare in practice. What they didn't do very well is that it's of course better to email you before deleting. The HDD thing is (was?) definitely an issue with Hetzner. I had the same experience some years ago. Best option was to get hardware raid and SAS disks, those were datacenter quality instead of consumer and worked great.
bserge 5y ago
Very German of them. Do something they don't like once and they ghost you forever lol.
mike_d 5y ago
Hetzner's backend billing system broke. They couldn't charge my credit card no matter how hard they tried. Eventually it ended up as a billing dispute, I paid the balance and terminated the servers and moved them to a different account that magically worked with the same card. Got a letter in the mail a month ago that they had sent the broken account to a collections company in the US.

by rlex 5y ago

t0mas88 5y ago

The account deletion when not having any services is a result of their privacy policy. Most European companies should do that but I think it's rare in practice. What they didn't do very well is that it's of course better to email you before deleting. The HDD thing is (was?) definitely an issue with Hetzner. I had the same experience some years ago. Best option was to get hardware raid and SAS disks, those were datacenter quality instead of consumer and worked great.

bserge 5y ago

Very German of them. Do something they don't like once and they ghost you forever lol.

mike_d 5y ago

Hetzner's backend billing system broke. They couldn't charge my credit card no matter how hard they tried. Eventually it ended up as a billing dispute, I paid the balance and terminated the servers and moved them to a different account that magically worked with the same card. Got a letter in the mail a month ago that they had sent the broken account to a collections company in the US.